Customer Service  |  Policy
Shipping
- All orders are shipped via UPS for destinations within the US and Canada. Additional shipping, handling and taxes may be charged for delivery to Canada.
- Orders to Japan are shipped via Yamato USA and are subject to additional fees or customs duty.
- International orders (except to Japan and Canada) are shipped Parcel Post by USPS and are subject to additional fees or customs duty.
- All international orders must be shipped to the billing address.
- Domestic orders placed before 3:00pm EST will be shipped out the same day for express shipping. Other delivery methods are not guaranteed to ship same day.
- All merchandise shown on the website may not always be available in all sizes.
- If an ordered item is not in stock, you will be notified of a probable shipping date.
- Items ordered together may not be shipped together at the same time.
- Cannot ship orders to PO Boxes.
Refunds
- Refunds for purchase by credit card will be credited to your card account.
- Refunds for purchase by check must include receipt, and will be made by check.
- Refunds will be honored within 30 days of purchase date.
- All formal items are non-refundable. This includes but is not limited to: tuxedo shirts, bowties, cufflinks, and any formal jewelry.
- Items discounted 25% or less may be returned. Items discounted more than 25% off may not be returned.
- Opened packages of underwear and hosiery are non-refundable.
- Prices are subject to change without notice.
Questions
- Contact Customer Service at our toll-free line 1.888.7.JPRESS (for callers outside the NYC area) or 212.687.7642, Monday through Saturday, 9:00 AM to 7:00 PM EST. Or send us an email.
- Complimentary gift box and card are available upon request.
- J. Press is not responsible for typographical errors on the website.
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