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FAQs

If I purchase online, can I return in-store?

Our stores can't process refunds, but will gladly accept your returns and send it to our return center on your behalf.


Can I use multiple promotional codes during checkout?

Unfortunately multiple promotional codes can’t be combined during check out. Only one promotional code will be allowed per order.


How do I change or update my Account Information?


Log in to your account and go to My Account. Click on Your Account Details to update your information.


Is it possible to order the trousers of a suit in a different size to the jacket?

J.Press suits are sold as a set and the sizes of trouser cannot be changed. (A suit trouser waist size is minus 6 inches from the jacket size. A suit trouser is able to take in or out up to 1.5 inches at the waist.)


How many days does it take to receive ground shipping?

We ask to please allow 1 business day for Express orders & 3 business days for Ground orders to process before shipping. Ground shipping is anywhere from 3-5 business days for delivery.


How often is the brochure sent?

Catalogs are sent twice a year, in the Spring and in the Fall.


I received a damaged or incorrect product, what should I do?

If you've received a damaged or incorrect product, please contact Customer Service as soon as possible.

If the product is damaged please include the following information in your email:

  • The original order number
  • Photographs of the damaged item (if relevant)
  • Your current shipping address

If the product is incorrect, please include this information:

 

  • The original order number
  • The name of the product you ordered
  • The name of the product you received
  • Photographs of the item
  • Photographs of the tag inside the item describing the material make-up
  • Photographs of the product packaging

Are the Oxford Collar Button down (OCBD) collars unlined and unfused?

One with flap pocket has no fuse, and one without flap pockets has fuse interlining.


How many days does it take for a refund to reflect on your account or statement?

Depending on the credit card or bank, it typically takes about 3-5 business days.


When will I receive my exchanged item?

If you request an exchange, we will proceed with sending you the exchanged product(s) as soon as we have correctly received the returned goods.


Can I change or cancel my order?

Unfortunately, we can’t change an order once it’s been placed. If you need to cancel your order, please reach out to our customer service department at +1 (718) 392-3857, 9:00 am to 5:00 pm ET Monday-Friday or email us at customerservice@jpressonline.com as soon as possible and we’ll do our best to cancel it before it ships. Please include the order number.


Why has my payment failed?

There are many reasons payment errors can occur and a number of steps you can take to resolve potential issues. Please review your personal and credit card information to verify that everything has been entered correctly. Your Billing information has to match the credit card. You could also try a different credit card or payment methods, such as PayPal, and Amazon. If problems persist, please contact your bank, as it is possible that your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact our Customer Service team.


What does it mean when some items have shipped on the order but others have not?

It could mean that they are being shipped separately or from different locations. If items are out of stock, you will be notified by email.


Can orders be shipped with a P.O Box address?

Please note that we do not deliver to Post Office boxes, forwarding addresses or courier collection points. We do deliver to all home and office addresses.


If I lose my gift receipt can I make a Return/Exchange?

You can make a return/exchange as long as you have the purchase record information.


How do I subscribe to your newsletter?


Our email sign-up can be found in the footer of any page on the site. Enter your email address and click submit. Our emails will keep you up-to-date with the latest arrivals, exclusive promotions and limited offers.


How do I unsubscribe to your newsletter?


Please use the Safe Unsubscribe link at the bottom of any email from J.Press.


How do I subscribe to receive the J.Press Brochure?

You can receive a brochure by sending us your address information to customerservice@jpressonline.com

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