Unfortunately we are unable to process returns
for refunds or store credit in stores at this time. However, we will gladly
make an exchange for equal value.

Multiple promotional codes can’t be combined
during check out. Only one promotional code will be allowed per order.

**Dress Shirt Promotion - Does not include 2-Ply 100s Dress Shirts.

Exclusions may apply on all Promotions.

Exclusions include (not limited to) - Third-Party Vendor items, Vintage
Watches, Made To Order Clothing, Books, College Silk Paperweights, Gift
Boxes, E-Gift Cards, Suits, Warehouse Sale/Clearance items.

One time use only for first-time customers when you sign up for email/SMS marketing. Valid online only, cannot be combined with other discounts. Normal exclusions apply.

J.Press suits are sold as a set and the sizes of trouser cannot be changed. (A suit trouser waist size is minus 6 inches from the jacket size. A suit trouser is able to take in or out up to 1.5 inches at the waist.)

HOLIDAY SHIPPING CUTOFF:

• Ground Shipping orders must be shipped by December 13th to arrive by December 25th.

• Expedited Shipping orders must be shipped by December 20th to arrive by December 25th.

• We ask to please allow 1 business day for Express orders & 3 business days for Ground orders to process before shipping. Ground shipping is anywhere from 3-5 business days for delivery. 

For items purchased at regular price only, J. Press will honor a price match within 7 business days between an item's purchase and price reduction.

Please contact customer service at +1 888.779.4956 from 9:00 am to 5:00 pm ET Monday-Friday or email us at customerservice@jpressonline.com 

Catalogs are sent twice a year, in the Spring and in the Fall.

You can receive a brochure by sending us your
address information to customerservice@jpressonline.com

If you've received a damaged or incorrect product, please contact Customer Service as soon as possible.

If the product is damaged please include the following information in your email:

• The original order number
• Photographs of the damaged item (if relevant)
• Your current shipping address
  

If the product is incorrect, please include this information:

• The original order number
• The name of the product you ordered
• The name/photograph of the product you received (inside tag included)
• Photographs of the product packaging

One with flap pocket has no fuse, and one
without flap pockets has fuse interlining.

Depending on the credit card or bank, it typically takes about 3-5 business days.

If you request an exchange, we will proceed with sending you the exchanged product(s) as soon as we have correctly received the returned goods. 

Unfortunately, we can’t change an order once it’s been placed. If you need to cancel your order, please reach out to our customer service department at +1 888.779.4956 from 9:00 am to 5:00 pm ET Monday-Friday or email us at customerservice@jpressonline.com as soon as possible and we’ll do our best to cancel it before it ships. Please allow up to 72 hours for a response. Please include the order number.

There are many reasons payment errors can occur and a number of steps you can take to resolve potential issues:

• Please review your personal and credit card information to verify that everything has been entered correctly.
• Your Billing information has to match the credit card. You could also try a different credit card or payment methods, such as PayPal, and Amazon.
• If problems persist, please contact your bank, as it is possible that your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact our Customer Service team.

It could mean that they are being shipped separately or from different locations. If items are out of stock, you will be notified by email.

Please note that we do not deliver to Post Office boxes, forwarding addresses or courier collection points. We do deliver to all home and office addresses.

You can make a return/exchange as long as you have the purchase record information.

Our email sign-up can be found in the footer of any page on the site. Enter your email address and click submit. Our emails will keep you up to date on the latest arrivals, exclusive promotions and limited offers.

Please use the Safe Unsubscribe link at the bottom of any email from J.Press.

An order must be returned within 30 days of delivery. For more information, please refer to our Returns & Exchanges policy.

HOLIDAY RETURN POLICY

Starting Black Friday, your order may be eligible for return or exchange up until January 31st.