Customer Service

  • Web Orders: Online orders are processed Monday through Friday except for US national holidays. Orders placed on Saturdays, Sundays and holidays are processed on the next business day.

  • Product Availability: Merchandise shown on the website may not be available in all sizes or colors, as item availability can change throughout the day. If an ordered item is not available, you will be notified by email.

  • Billing: First time customer orders will be shipped to the billing address of the credit card used for security reasons. If you need your order shipped to an alternate address, please use PayPal, or contact us. *International orders will only be shipped to the billing address and billing person for security and customs duty reasons. Please see Shipping for details.

    Prices are subject to change without notice. Price adjustments will be made within 7 days of original purchase date with original receipt. Only items purchased at full price are subject to a price adjustment.

  • Delivery: On orders being delivered to major cities, we may use our discretion in requiring an adult signature to accept delivery. If your order is over $500, please check your tracking number.

    If you have not received your order within 7 days from the shipment date, please contact us immediately. J.Press will not be held responsible for claims made after 7 days from the shipment date.

  • Wholesale & Production: For customers involved in the costume or production industry, please contact us directly for assistance with ordering. Otherwise a restocking fee may be applied to accepted returns.

  • J. Press Online Contact: Due to limited staffing, we ask that you contact us through by email. If it is an urgent matter, please contact one of our retail locations:

    Email at
    Phone: +1 888.779.4956 Monday-Friday 9am-5pm EST.

  • Retail Locations: If you would like to make your purchase via telephone or/and questions about our products, simply call any J.Press store. Please see each store hours and contact information:
  • New Haven, CT : 203-772-1310
  • Washington, DC : 202-857-0120
  • New York, NY : 646-973-1329

  • International Orders: please place an order via J.Press website. We don't accept international orders via telephone for security reasons. Please see Shipping International for details.

  • Promotions: Some restrictions apply. Terms and conditions are subject to change without notice. Offers are valid while supplies last. Sale offers cannot be retroactively applied to previous purchases. Sale discounts only apply to designated sale items. For “Free Shipping” promotions, offer implies ground shipping within the US and may require minimum purchase. "Free Shipping" may also apply to shipping outside the US when noted, with minimum purchase. For "Free Shipping with Purchase of Select Item," your entire order will be eligible for free ground shipping. For any promotions, the offers apply to the original price before discount - tax and shipping fees are added to your final invoice. Online offers may not be valid in J. Press stores, other J. Press retailers or phone orders.

  • Gift Packaging: The J.Press gift boxes and message cards are available by purchase (some oversized items may not be eligible for gift packaging). Gift receipts will be enclosed with gift packaging.

  • Alterations: J.Press offers custom alterations upon request. Please contact us for details. Clearance or warehouse sale items will not be eligible for alterations. Merchandise that has been altered in any way will not be eligible for returns or exchanges.

  • Reserved Rights: J.Press reserves the right to hold any order for a security review. J. Press reserves the right to correct any errors, inaccuracies or omissions and to update information at any time (including after your order has been submitted). We work hard to ensure the accuracy of information on pricing, descriptions, or item availability on the Website, however, despite our best efforts, errors may occur. If there is incorrect information on your orders, you will be notified by email.