Domestic (USA)

• First time customer orders will be shipped to the billing address of the credit card used for security reasons. If you need your order shipped to an alternate address, please use PayPal, or contact us.
  
  
• Domestic Express orders must be placed before 10am EST/7am PST to be shipped out the same or next business day. Other delivery methods - Ground standard delivery or International delivery are not guaranteed to be shipped out the same or next business day, especially at high order volume seasons such as holiday season or special promotion periods.
  
  
• On orders being delivered to major cities, we may use our discretion in requiring an adult signature to accept delivery. If your order is over $500, please check your tracking number.
  
  
• Orders with multiple items may be shipped in multiple packages.
  
  
• Orders cannot be shipped to PO Box without the street address.
  
  
• All Express deliveries (Next Day or Second Day delivery) arrive on Monday - Friday. No deliveries on Saturdays, Sundays and Holidays.
  
  
• Orders to APO, FPO, or DPO addresses are accepted with Standard delivery (Express delivery is not available). Shipping charge is the same as the Domestic Ground shipping rate.
  
  
• If you have not received your order within 7 days of the shipment date, please contact us immediately. J.Press will not be responsible for claims made after 7 days from the shipment date.
  
  
• Merchandise shown on the website may not be available in all sizes or colors, as item availability can change throughout the day.
  
  
• If an ordered item is not available, you will be notified by email and adjusted your order total for charge.
  
  
• Merchandise shown on the website may not be available in all sizes or colors, as item availability can change throughout the day. If an ordered item is not available, you will be notified by email.
  
  
• All Express deliveries arrive on Monday - Friday. No deliveries on Saturdays, Sundays and Holidays.
  
  
• J.Press will not be responsible for delivery delays due to unforeseen circumstances beyond our reasonable control, such as delays due to severe weather, natural disasters or strike.

• International orders are subject to customs duty or additional fees according to the tariff law of your country. Customers are responsible for all customs duty. Customs duty is not refundable. Zonos checkout will collect this for many countries.
  
  
• International orders will only be shipped to the billing address and billing person for security and customs duty reasons. 
  
  
• Orders to Japan are shipped via Yamato USA and are subject to customs duty or additional fees.
  
  
• Orders to other countries are shipped via FedEx or UPS.
  
  
• Orders cannot be shipped to PO Boxes.
  
  
• No deliveries on Saturdays, Sundays and Holidays.
  
  
• Merchandise shown on the website may not be available in all sizes or colors, as item availability can change throughout the day. If an ordered item is not available, you will be notified before shipping.

• International orders will be shipped by FedEx or UPS aside from Japan, which will be delivered by Yamato.
  
  
• Rates will be determined in Zonos checkout based on items ordered. Make sure correct country flag is selected at the bottom lefthand corner of the homepage so you can see proper currency and fees. If the United States flag is selected, you will not be able to access the Zonos international checkout.