Returns & Exchanges FAQ

If I purchase online, can I return in-store?

Yes! Online orders may be returned in-store within 30 days of the delivery date. 

 

How do I make a return/exchange?

Click here to visit our 24/7 Return Portal and receive a prepaid label.

 

If I lose my gift receipt, can I make a return/exchange?

You can make a return/exchange so long as you have the purchase record information.

 

What is the status of my return/exchange?

Click here to check its status!

 

When will I receive my exchanged item?

If you request an exchange, we will proceed with sending you the exchanged product(s) as soon as we have processed the returned goods.

 

How many days does it take for a refund to reflect on your account or statement?

Depending on the credit card or bank, it typically takes about 3-5 business days.