Returns & Exchanges

HOLIDAY RETURN POLICY

  • Starting Black Friday, your order may be eligible for return or exchange up until January 31st.
  • Products must be in new, unworn condition and in their original packaging. All price tags must be attached.
  • Shipping fees along with international duties & taxes are not refundable.

ITEMS THAT DO NOT QUALITY FOR A REFUND:

  • Items discounted at more than 25%, whether purchased online or by phone may only be considered for a size/color exchange or store credit.
  • Orders placed during Warehouse Sale are not eligible for return, refund or exchange.
  • Swim trunks, Boxer Shorts, Made-to-Order, Made-to-Measure products and 3rd party items (college silk paperweights, vintage watches) are final sale.
  • Merchandise that has been altered in any way will not be eligible for return or exchange.
  • Gift boxes

If you believe that you have received damaged, defective, the wrong item(s) or missing item(s), please contact us within 7 days of the receipt date before you start the return process, so we can assist you.

We cannot process refunds or store credit for online returns in-store, however, we will gladly make an exchange for equal value.

RETURN INSTRUCTIONS

  1. Request your return through https://jpressonline.myreturnscenter.com/. You will receive a Return ID Number (RMA#) from J. Press. Once your return request has been approved, you will be notified via email.
  2. Products must be in new, unworn condition and in their original packaging. All price tags must be attached.
  3. Pack the return items, along with a copy of the receipt/packing slip, and a note indicating your RMA#. Please be sure to peel off any previous mailing labels on the box, or completely cover it with the new label.
  4. Please ship by courier of your choice and pay return postage when sending return item(s). We are not responsible for any loss and/or damage incurred on return shipments.

Please send all online returns & exchanges to:

J. Press E-Returns
262 Elm Street
New Haven, CT 06511

EXCHANGE/STORE CREDIT POLICY

  • We cannot hold or reserve an item for exchange.
  • Products must be in new, unworn condition and in their original packaging. All price tags must be attached.
  • Shipping fees along with international duties & taxes are not refundable.

If you believe that you received damaged, defective, the wrong item(s) or missing item(s), please contact us within 7 days of the receipt date before you start the return process, so that we can assist you.

We cannot process refunds or store credit for online returns in-store, however, we will gladly make an exchange for equal value.

EXCHANGE/STORE CREDIT INSTRUCTIONS

  1. Request exchange through https://jpressonline.myreturnscenter.com/.
  2. Please indicate what size and/or color you would like to exchange in the Notes box.
  3. You will receive a Return ID Number (RMA#) from J. Press. Once your exchange request has been approved, you will be notified via email. Please do not send items back without obtaining the Approval from J. Press. If the item you wish to exchange is not available, we will contact you.
  4. Follow the Return Instructions above: Steps 2 through 4.

Domestic Exchanges (USA)

  • We will update you via email when your return has been processed. Exchange items within the US will be shipping with Ground shipping at no additional charge.

International Exchanges

  • International orders may be charged additional shipping fees for exchanged items, and custom duties or taxes may be billed by carrier at delivery. Return orders sent to our other J. Press locations will incur delays.

Please send all online returns & exchanges to:

J. Press E-Returns
262 Elm Street
New Haven, CT 06511

CONTACT US:

  • If you have any questions or would like assist with Online Orders, please Contact Us at customerservice@jpressonline.com or leave a message at +1 888.779.4956 and we will get back to you as soon as possible within the hours of 9:00 am to 5:00 pm ET Monday-Friday.
  • As a small team, we ask that you contact us by email.
  • For measurement/sizing inquiries, please contact one of our J. Press Stores- https://jpressonline.com/pages/j-press-stores