HOLIDAY RETURN POLICY
- Orders placed between November 20th and December 15th may be returned or exchanged until January 15th. Orders placed after December 15th follow our standard 30-day return policy.
- Online orders may be returned via our online Return Portal or in-store.
- Products must be in new, unworn condition and in their original packaging. All price tags must be attached.
- Shipping fees along with international duties & taxes are not refundable.
HOLIDAY SHIPPING DEADLINES
- Domestic (USA): Orders must be placed by December 13th to arrive by December 24th. We cannot guarantee delivery by December 24th for shipping to Alaska, Hawaii, or Puerto Rico.
- International: Due to Customs processing and carrier delays, we cannot guarantee delivery by December 24th.
ITEMS THAT ARE NOT ELIGIBLE FOR RETURN
The following items are final sale and cannot be returned, exchanged, or credited:
- Items discounted at 30% or more
- Items marked "FINAL SALE"
- Orders placed during the Warehouse Sale
- Swim Trunks, Boxer shorts, Formal Wear, Made-to-Order/Made-to-Measure products and 3rd party items (including, but not limited to college silk paperweights, vintage watches)
- Merchandise that has been altered in any way
- Gift boxes
DOMESTIC ORDER (USA)
- Click here to start your return or exchange and generate a prepaid label.
- Already placed a return? Check its status here!
INTERNATIONAL ORDER
- Our return portal does not support international returns, however, we are happy to accept your return should you wish to send it back at your own cost.
- Pack the return item(s), along with a copy of the receipt/packing slip, and a note indicating your request for refund, store credit or exchange.
- Please ship by courier of your choice and pay return postage when sending return item(s). We are not responsible for any loss and/or damage incurred on return shipments.
- If your exchange item is not available, we will contact you via email.
Please send your international return to:
J. Press E-Returns
262 Elm Street
New Haven, CT 06511
LOST, STOLEN OR DAMAGED PACKAGES
If your ShipInsure-protected package ends up lost, damaged or stolen, ShipInsure’s expert support team will assist you in replacing or refunding the order, as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Please note: If you suspect that an item you received is damaged or defective (but not due to shipping), ShipInsure protection is not required. You can simply proceed to our Return Portal for assistance with a potential refund, exchange, or store credit.
- See Shipping & Package Protection for more details.
- Click here to file a claim.
CONTACT US
- If you have any questions or would like assistance with Online Orders, please Contact Us at customerservice@jpressonline.com or leave a message at +1 475.265.6778 and we will get back to you as soon as possible within the hours of 9:00 am to 5:00 pm ET Monday-Friday.
- For measurements/sizing inquiries please contact one of our J. Press Stores here.