Shipping & Handling

Can orders be shipped with a P.O Box address?

We do not deliver to Post Office boxes, forwarding addresses or courier collection points. We do deliver to all homes and office addresses.

Can I use an alternate shipping address?

For first time customers, your Billing information must match the credit card. You could also try a different credit card or payment methods, such as PayPal, or Amazon.

International orders will only be shipped to the billing address and billing person for security reasons. Please see Shipping for details.

How many days does it take to receive ground shipping?

We ask to please allow 1 business day for Express orders & 3 business days for Ground orders to process before shipping. Ground shipping is anywhere from 3-5 business days for delivery.

What does it mean when some items have shipped on the order, but others have not?

It could mean that they are being shipped separately or from different locations. If items are out of stock, you will be notified by email.

My order shipped, but I have not received it.

If you have not received your order within 7 days from the shipment date, please contact us right away. We will not be held responsible for claims made after 7 days from the shipment date.