BROWN UNIVERSITY NEEDLEPOINT HAT

Due to the temporary closure of our NYC office, you may experience a delay in the processing of your returns or exchanges. As we are unable to be in the office, we can only receive packages that were shipped via USPS. Thank you for your understanding.

Return Instructions:

1. Make your return request through https://jpressonline.myreturnscenter.com/. You will receive a Return ID Number (RMA#) from J. Press. Once your return request has been approved, you will be notified via email.
2. Products must be in the original condition you received them and in their original packaging. All price tags must be attached.
3. Pack the return items, along with the original receipt or copy of the receipt, and a note indicating your RMA#. You can use your original shipping box or any plain box. Please be sure to peel off any previous mailing labels on the box, or completely cover it with the new label.
4. Please ship by courier of your choice and pay the return postage when sending the return item(s). Customers are responsible for shipping the return items. J. Press will not be responsible for any loss and/or damage incurred on return shipments.

Exchanges or Store Credit

If you would like to exchange an item for another size or color, note that we cannot reserve or hold an item for exchange. If the item is not available when we receive the item, you will be issued a store credit or refund.

1. Make your exchange request through https://jpressonline.myreturnscenter.com/.
2. Please indicate what size and/or color you would like to exchange in the Notes box.
3. You will receive a Return ID Number (RMA#) from J. Press. Once your exchange request has been approved, you will be notified via email. Please do not send items back without obtaining the Approval from J. Press. If the item you wish to exchange is not available, we will contact you.
4. Follow the Return procedure 2 through 4.

Please send all returns and exchanges to:

J. Press E-Returns
8 West 38th St Suite 200
New York, NY 10018

J. Press will update you via email when your return has been processed. J. Press will not charge an additional shipping fee for size and/or color exchanges shipped within the US by Ground shipping. International orders may be charged additional shipping fees for exchanged items, and custom duties or taxes may be billed by the carrier at delivery.

If you have any questions or would like assistance with Online Orders, please Contact Us at customerservice@jpressonline.com or +1 888.779.4956, 9:00 am to 5:00 pm ET Monday-Friday.

RESERVED RIGHTS

*If you believe that you have received damaged, defective, or the wrong item(s), please contact us immediately within 14 days of the receipt date before you start the return process, so we can assist you.

• Final Sale items: Items discounted at more than 25%, including warehouse sale items, whether purchased online or by phone are not refundable and will only be considered for a size/color exchange or a store credit.
• Bundles & promotions may have different return policies, please check each promotion separately.
• Merchandise that has been altered in any way will not be eligible for returns or exchanges.
• Return requests must be made within 30 days of the receipt date of your order.
• Please note: Shipping fees along with international duties & taxes are not refundable.

DOMESTIC (USA)

First time customer orders will be shipped to the billing address of the credit card used for security reasons. If you need your order shipped to an alternate address, please use PayPal, or contact us.

• Domestic Express orders must be placed before 12pm EST/9am PST to be shipped out the same or next business day. Other delivery methods Ground standard delivery or International delivery are not guaranteed to be shipped out the same or next business day, especially at high order volume seasons such as holiday season or special promotion periods.
• Orders with multiple items may be shipped in multiple packages.
• Orders cannot be shipped to PO Box without the street address.
• All Express deliveries (Next Day or Second Day delivery) arrive on Monday - Friday. No deliveries on Saturdays, Sundays and Holidays.
• Orders to APO, FPO, or DPO addresses are accepted with Standard delivery (Express delivery is not available). Shipping charge is the same as the Domestic Ground shipping rate.
• If you have not received your order within 14 days of the shipment date, please contact us immediately. J.Press will not be responsible for claims made after 30 days from the shipment date.
• Merchandise shown on the website may not be available in all sizes or colors, as item availability can change throughout the day.
• If an ordered item is not available, you will be notified by email.

Merchandise shown on the website may not be available in all sizes or colors, as item availability can change throughout the day.
If an ordered item is not available, you will be notified by email.

DOMESTIC RATES (USA)

*All Express deliveries arrive on Monday - Friday. No deliveries on Saturdays, Sundays and Holidays.

*J.Press will not be responsible for delivery delays due to unforeseen circumstances beyond our reasonable control, such as delays due to severe weather, natural disasters or strike.

INTERNATIONAL

• International orders are subject to customs duty or additional fees according to the tariff law of your country. Customers are responsible for all customs duty. Customs duty is not refundable.
• International orders will only be shipped to the billing address and billing person for security and customs duty reasons. For first time customers, please use Paypal.
• Orders to Japan are shipped via Yamato USA and are subject to customs duty or additional fees.
• Orders to other countries are shipped via FedEx and are subject to customs duty or additional fees at delivery.
• Orders with multiple items may be shipped in multiple packages.
• Orders cannot be shipped to PO Boxes.
• No deliveries on Saturdays, Sundays and Holidays.
• Merchandise shown on the website may not be available in all sizes or colors, as item availability can change throughout the day. If an ordered item is not available, you will be notified before shipping.

INTERNATIONAL RATES

TO JAPAN $50.00 - $200.00 via Yamato USA

The shipping Rate shown includes the custom duties. International orders will only be shipped to the billing address and billing person.

TO CANADA OR MEXICO $30.00 - $50.00 via FedEx

Orders are shipped via FedEx and are subject to customs duty or additional fees. Duties must be paid to the carrier by the customer upon receipt of goods at delivery. International orders will only be shipped to the billing address and billing person.

TO ALL OTHER COUNTRIES $40.00 - $120.00 via FedEx

Orders are shipped via FedEx and are subject to customs duty or additional fees. Duties must be paid to the carrier by the customer upon receipt of goods at delivery. International orders will only be shipped to the billing address and billing person.