Returns & Exchanges

RETURN POLICY

  • Returns of items purchased in-store are welcome within 14 days of purchase date.
  • Online orders may be returned via our online Return Portal or in-store within 30 days of the delivery date. 
  • Products must be in new, unworn condition and in their original packaging. All price tags must be attached.  
  • Shipping fees along with international duties & taxes are not refundable.

 

ITEMS THAT DO NOT QUALIFY FOR A REFUND

  • Items discounted at more than 40% are final sale.
  • Items marked "FINAL SALE" are not eligible for return, exchange or store credit. 
  • Orders placed during Warehouse Sale are not eligible for return, refund or exchange.
  • Swim Trunks, Boxer shorts, Formal Wear, Made-to-Order/Made-to-Measure products and 3rd party items (including, but not limited to college silk paperweights, vintage watches) are all final sale.
  • Merchandise that has been altered in any way will not be eligible for returns or exchanges. 
  • Gift boxes

 

DOMESTIC ORDER (USA)

  • Click here to start your return or exchange, and generate a prepaid label. 
  • Already placed a return? Check its status here!

 

INTERNATIONAL ORDER

  • Our return portal does not support international returns, however, we are happy to accept your return should you wish to send it back at your own cost.
  • Pack the return item(s), along with a copy of the receipt/packing slip, and a note indicating your request for refund, store credit or exchange. 
  • Please ship by courier of your choice and pay return postage when sending return item(s). We are not responsible for any loss and/or damage incurred on return shipments.
  • If your exchange item is not available, we will contact you via email.

Please send your international return to:

J. Press E-Returns
262 Elm Street
New Haven, CT 06511


LOST, STOLEN OR DAMAGED PACKAGES

If your ShipInsure-protected package ends up lost, damaged or stolen, ShipInsure’s expert support team will assist you in replacing or refunding the order, as preferred. Claims will be reviewed for approval within 1-2 business days from filing. 

Please note: If you suspect that an item you received is damaged or defective (but not due to shipping), ShipInsure protection is not required. You can simply proceed to our Return Portal for assistance with a potential refund, exchange, or store credit. 

 

CONTACT US

  • If you have any questions or would like assistance with Online Orders, please Contact Us at customerservice@jpressonline.com or leave a message at +1 888.779.4956 and we will get back to you as soon as possible within the hours of 9:00 am to 5:00 pm ET Monday-Friday.
  • As a small team, we ask that you contact us by email.
  • For measurements/sizing inquiries please contact one of our J. Press Stores here.