Web Orders

How soon will my order ship?

Online orders are processed Monday through Friday except for US national holidays. Orders placed on Saturdays, Sundays and holidays are processed on the next business day.

Made-to-Measure, Made-to-Order and Preorder items will ship within the shipping window noted on their respective product pages.

Can I change or cancel my order?

Unfortunately, we cannot change an order once it’s been placed. If you need to cancel your Order, please contact us at customerservice@jpressonline.com or call +1 888.779.4956 from 9:00 am to 5:00 pm ET Monday-Friday and we’ll do our best to cancel it before it ships. Please include the order number.

I received a damaged or incorrect product, what should I do?

If you've received a damaged or incorrect product, please contact Customer Service as soon as possible for assistance.

Is it possible to order the trousers of a suit in a different size to the jacket?

J. Press suits are sold as a set and the size of trouser cannot be changed. (A suit trouser waist size is minus 6 inches from the jacket size. A suit trouser may be taken in or out up to 1.5 inches at the waist.)