We ask to please allow 1 business day for Express orders & 3 business days for Ground orders to process before shipping. Ground shipping is anywhere from 3-5 business days for delivery.
First time customer orders will be shipped to the billing address of the credit card used for security reasons. If you need your order shipped to an alternate address, please use PayPal, or contact us. International orders will only be shipped to the billing address and billing person for security and customs duty reasons.
If you request an exchange, we will proceed with sending you the exchanged product(s) as soon as we have correctly received the returned goods.
It could mean that they are being shipped separately or from different locations. If items are out of stock, you will be notified by email.
Please note that we do not deliver to Post Office boxes, forwarding addresses or courier collection points. We do deliver to all home and office addresses.
If you have not received your order within 10 days from the shipment date, please contact us immediately. J.Press will not be held responsible for claims made after 30 days from the shipment date.
Our stores can't process refunds, but will gladly accept your returns and send it to our return center on your behalf.
Unfortunately multiple promotional codes can’t be combined during check out. Only one promotional code will be allowed per order.
If you've received a damaged or incorrect product, please contact Customer Service as soon as possible.
If the product is damaged please include the following information in your email:
- The original order number - Photographs of the damaged item (if relevant) - Your current shipping address
If the product is incorrect, please include this information:
- The original order number - The name of the product you ordered - The name of the product you received - Photographs of the item - Photographs of the tag inside the item describing the material make-up - Photographs of the product packaging
Depending on the credit card or bank, it typically takes about 3-5 business days.
Unfortunately, we can’t change an order once it’s been placed. If you need to cancel your order, please reach out to our customer service department at +1 888. 779.4956, 9:00 am to 5:00 pm ET Monday-Friday email us firstname.lastname@example.org as soon as possible and we’ll do our best to cancel it before it ships. Please allow up to 72 hours for a response. Please include the order number.
There are many reasons payment errors can occur and a number of steps you can take to resolve potential issues:
- Please review your personal and credit card information to verify that everything has been entered correctly. - Your Billing information has to match the credit card. You could also try a different credit card or payment methods, such as PayPal, and Amazon. - If problems persist, please contact your bank, as it is possible that your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact our Customer Service team.
You can make a return/exchange as long as you have the purchase record information.
You can contact one of our stores and they would be happy to assist you with answering any product related questions you may have and placing an order over the phone.
Any web order related questions should be brought to the attention of our online customer service team at email@example.com or +1.888.779.4956.
J. Press suits are sold as a set and the sizes of trouser cannot be changed. (A suit trouser waist size is minus 6 inches from the jacket size. A suit trouser is able to take in or out up to 1.5 inches at the waist.)
All dress shirts, besides our oxford cloth button downs, have an interlining.
Prices are subject to change without notice. Price adjustments will be made within 7 days of original purchase date with original receipt if that size is still available. Only items purchased at full price are eligible for a price adjustment.
Log in to your account and go to My Account. Click on Your Account Details to update your information.
Catalogs are sent twice a year, in the Spring and in the Fall.
Our email sign-up can be found in the footer of any page on the site. Enter your email address and click submit. Our emails will keep you up-to-date with the latest arrivals, exclusive promotions and limited offers.
Please use the Unsubscribe link at the bottom of any email from J. Press.
You can subscribe for our brochures through the link here.
We are happy to help apply the new customer promo code to your order. Contact firstname.lastname@example.org.
Please note, that this code is valid only once and cannot be used on sale items or during other promotional events. Minimum purchase of $100.